Notation based on the Act on Specified Commercial Transactions

  • Distributor

    Huukyou LLC

  • Operation manager

    Kota Mori

  • Location

    〒636-0822

    2-16-33 B, Tatsunonami, Sango-cho, Ikoma-gun, Nara, Japan

  • Telephone Number

    Phone: +81 745-44-9616

  • Price

    It is stated on each product page. All product prices include tax.

  • Necessary charges other than product price

    Shipment to

    • U.S.A: 20USD
    • Australia: 20AUD
    • Singapore: 20SGD

    All orders will be shipped from Japan.

  • Delivery Time

    We will ship within 2 business days.

    Items that are not in stock beause of the production of pottery will be shipped after arrival.

  • Payment Method

    We offer credit card payment and online payment.

  • Defective product

    We make every effort to ensure the quality of the products we deliver, but in the unlikely event that you receive an accident during delivery, a wrong product due to our mistake, or a defective product, please be sure to contact us within 7 days after the product arrives. 

    We will get back to you with instructions on how to return the product. As soon as the product arrives from the customer, we will exchange it for a non-defective product at our expense after checking the product. Please feel free to contact us with any questions or inquiries regarding our products.

  • About returns and refunds

    We do not accept any returns due to customer's convenience, unless the product is defective.

    See here for details.

  • Deadline for returns

    Please contact us within 7 days from the arrival of the product.

    (However, only those that are found to be defective in an unused state)

  • Return Shipping Cost

    If the product is found to be defective or damaged during shipping, we will cover the return shipping costs.

  • Business day

    Weekdays except Saturdays, Sundays, holidays, year-end and New Year holidays, GW, summer holidays, and irregular holidays (may be closed without prior notice).

    Orders and inquiries from the website are accepted 24 hours a day, 365 days a year (excluding system maintenance, etc.), but orders will be processed and answers to inquiries will be handled sequentially from the next business day.